Student Grievance Redressal Committee (SGRC)
Introduction
The Student Grievance Redressal Committee (SGRC) is constituted under the UGC (Redressal of Grievances of Students) Regulations, 2023 to provide a fair, transparent and accountable way of addressing student grievances and to promote a safe, inclusive and supportive academic environment.
Objectives
- Provide a fair and impartial platform for submitting grievances.
- Ensure prompt and effective resolution of academic, administrative or personal concerns.
- Build trust between students and institutional authorities.
- Develop a transparent redressal mechanism in line with university and statutory regulations.
- Facilitate speedy redressal.
Scope of Grievances
- Academic – admissions, documents, scholarships, fee refunds, teaching, attendance, internal assessment, examinations, results, add-on courses, research, etc.
- Administrative – certificates, records, fees, scholarships, ID cards, etc.
- Infrastructure – Wi-Fi, computers, drinking water, sanitation, maintenance, medical facilities, sports, library, classrooms, etc.
- Non-sexual harassment, unfair treatment and verbal misconduct (sexual harassment → Anti-Sexual Harassment Cell; ragging → Anti-Ragging Committee).
- Any other legitimate concern affecting students’ well-being or academic progress.
Composition & Term
A senior faculty member as Chairperson, 2–3 faculty members nominated by the Principal, one administrative staff representative and one student representative nominated annually; subject experts may be invited. Chairperson and members serve for two years; special invitees for one year.
How to Submit a Complaint
- Through the college online portal or by email to sgrc@bmscl.ac.in
- In writing, in person, to the Principal or the Chairperson
- By dropping a written complaint in the grievance box
- Suo motu by the Committee
Redressal Mechanism
- The complaint is forwarded to the SGRC with institutional comments within 5 days.
- The Committee fixes a hearing date and informs the student, who may attend in person or through a parent/guardian.
- The Committee issues its report and recommendations within 15 days of receiving the complaint.
- If the student does not attend, the college may proceed on available records.
- Unresolved grievances go to the Principal with recommendations within 15 days.
Appeal
A student may appeal against the decision of the SGRC to the Principal within 10 days of the decision.
Confidentiality
Information is kept confidential and disclosed to third parties only with consent, except where needed for fact-finding or resolution. The Committee maintains a grievance register.
SGRC Members
| Sl. No. | Name | Designation | Role |
|---|---|---|---|
| 01 | Prof. (Dr.) Veerabhadraiah C | Director, Academics | Chairperson |
| 02 | Dr. Sathish K S | Associate Professor; Director, IQAC | Member |
| 03 | Dr. Shwetha P | Associate Professor | Member |
| 04 | Dr. Nalini R | Associate Professor | Member |
| 05 | Dr. Roopa S | Assistant Professor | Member |
| 06 | Sri. Appayyanna | FDA | Member |
| 07 | Mr. Pranava K N | VI Semester, 3 Year LL.B | Student Member |
| Sl. No. | Title | Download |
|---|---|---|
| 01 | SGRC Regulations, 2023 | Download |
Submit a grievance
Email: sgrc@bmscl.ac.in